Relax! We're Here to Help!
To make The Journal even easier to use, if you have any questions at all, just ask (firstname.lastname@example.org) . We're here for you.
Answers to Common Questions:
- Is The Journal a subscription or a one-time purchase?
- When I purchase The Journal, do I need to reinstall?
- If I install The Journal to try it out, then decide I don't want it, will I be charged?
- Are there any discounts available for The Journal?
- How do I re-install The Journal?
- How do I move The Journal to a new computer?
- I lost my Registration Keys for The Journal. How do I get them again?
- I lost my password. How do I reset my password?
- How do I change the default font?
- Can I have The Journal installed on 2 computers?
- How do I synchronize 2 installations of The Journal?
- How do I install The Journal on a USB/Flash Drive?
- How do I upgrade The Journal?
- Can I use The Journal on my Mac?
- Does The Journal have an affiliate program?
- I have a different question... (view FAQ)
Search The Journal Knowledgebase
Type in your question and search through 10 years of newsletters, user questions and discussion, as well as articles about journaling.
Other Sources of Information about The Journal
To access The Journal's built-in help:
- Click on the Help menu (in The Journal), and choose "The Journal Help".
- Or, use the hot-key: F1
The Journal FAQ (Frequently Asked Questions)
The Journal Newsletter, sent out monthly, has more articles, more tips, and even examples of how other people use The Journal.
Also, you can talk directly with other users of The Journal on The Journal's User Discussion List.
And be sure to check out The Journal's Resources page.
Need to Re-install The Journal?
If you need to re-install The Journal for any reason, all you have to do is:
1. Download The Journal.
2. Install The Journal.
3. Re-enter your Registration Keys.
It's that easy!
NOTE: If you need an older version of The Journal (example: The Journal 4), check here.
Moving The Journal to a new PC?
Moving The Journal to a new computer is easy:
1. Make a backup of your entries on your old computer (File menu, Maintenance sub-menu, Backup The Journal...).
2. Download and install The Journal on your new computer.
3. Copy the backup file you created in step 1 to your new computer.
4. Run The Journal on your new computer. In the New User Wizard, check the option "I need to Restore from a Backup of The Journal" and click on "Next".
5. Browse to select the backup file.
6. Click on "Restore". You will be prompted to create the Journal Volumes you need.
Lost Your Registration Keys for The Journal?
All you have to do is email DavidRM Software (email@example.com) and your Registration Keys will be sent to you in 24 hours or less.
Do you want to Have The Journal at Home and at Work?
The Journal's license allows individuals who purchase The Journal to have the software installed on up to 2 computers. So you can have The Journal:
- At home and at work.
- On your laptop and your desktop.
- On both computers on your home LAN.
Can I use The Journal on my Mac?
Currently, there is no Mac-specific version of The Journal.
However, The Journal can be run on a Mac if you use a Windows emulator, such as "Virtual PC" or (for the IntelMacs) "Parallels".
Have Questions about The Journal?
If you have any questions at all, just ask (firstname.lastname@example.org) . Don't hesitate!